Privacy Policy
Welcome to Deepanjali Creations. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect the following types of information:
Personal Information: When you contact us, sign up for newsletters, or make a purchase, we may collect your name, email address, phone number, billing/shipping address, and other relevant details.
Usage Data: Information such as your IP address, browser type, pages visited, time spent on the site, and other analytics data.
Cookies and Tracking: We may use cookies and similar tracking technologies to enhance your browsing experience.
How We Use Your Information
We may use the collected information to:
Respond to inquiries or customer service requests
Process transactions and deliver products/services
Improve our website functionality and user experience
Send updates, promotional emails, or newsletters (you can opt-out anytime)
Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Service providers (e.g., payment processors, email marketing platforms) to help us run the website efficiently
Legal authorities when required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, affiliate sites). We are not responsible for the content or privacy practices of those websites.
Your Rights
Depending on your location, you may have rights such as:
Accessing your personal data
Correcting inaccurate data
Requesting deletion of your data
Objecting to processing
To exercise these rights, please contact us at deepanjalicreations4u@gmail.com.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: deepanjalicreations4u@gmail.com
Terms & Conditions
Welcome to Deepanjali Creations! By accessing or making a purchase on our website www.deepanjalicreations.com, you agree to the terms listed below.
Eligibility
You must be 18 years or older to place an order.
You must be legally capable of entering into a binding agreement.
Product Information
We provide clear descriptions and images, but minor differences may occur due to screen settings or handcrafted nature of items.
Pricing & Payment
All prices are in INR (₹) and include applicable taxes unless noted otherwise.
Accepted payment methods: UPI, Debit/Credit Cards, Net Banking, Wallets.
Orders are processed only after full payment is received.
Offers & Coupons
- Only one offer or coupon can be used per order unless stated.
- Coupons must be entered at checkout.
Offers may change or end without notice.
Intellectual Property
- All content on our website (logos, images, designs, text) belongs to Deepanjali Creations.
- No use or reproduction is allowed without permission.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages from using our website or products.
Legal Jurisdiction
- These terms are governed by Indian law.
- Any disputes will be handled in Lucknow courts, Uttar Pradesh.
Cancellation & Refund Policy
Order Cancellation
You can cancel your order within 2 hours of placing it.
Contact our support team via email or WhatsApp with your order ID to request cancellation.
When We Cancel Orders
We reserve the right to cancel your order if:
The product is out of stock
There’s a pricing or listing error
We suspect fraudulent activity
You will be notified, and any paid amount will be refunded promptly.
Refund Policy
Returns/exchanges are accepted only for damaged or defective products reported within 24 hours of delivery.
The product must be unused and in its original packaging.
Custom or made-to-order items are not eligible for return.
Return shipping charges may be borne by the customer unless otherwise stated.
How Refunds Are Issued
Refunds are processed to the original payment method
Processing may take 5–7 business days
Non-Refundable Items
Custom or made-to-order products
Items not reported as damaged within 24 hours
Products returned used or without original packaging
Shipping and Delivery
Dispatch Time
Orders are usually dispatched within 2–5 business days after payment confirmation.
Dispatch time may vary during festivals, holidays, or due to high order volume.
Delivery Time
Delivery time depends on location and courier services.
Typically, orders arrive within 5–10 business days in India.
Shipping Charges
Free or discounted shipping may be offered during promotions.
Shipping fees (if applicable) are shown at checkout.
Tracking Your Order
Once shipped, we’ll send you a tracking link or number via email or WhatsApp.
Shipping Locations
We currently ship within India.
For international orders, please contact us before placing an order
Delivery Issues
- Please ensure the delivery address and contact number are correct.
- If a package is undeliverable or returned, re-shipping charges may apply.